Know What You Want
Before calling any service company, be knowledgeable about what you need done in your home. Take some time to study up on your heating and air conditioning system—know the make and model of your current system and the maintenance history. If you have any extra issues (i.e., uneven cooling in your home), write those down to include when you call the customer service representative.
Ask for Recommendations
You trust your friends’ opinions about your hair style, so why not trust their experience with a contractor? Ask friend, family members and co-workers for who they use and their experience. Check reference sites like the Better Business Bureau, Angie’s List and Yelp for reviews and other customers’ experiences.
Check License & Certifications
You can typically see a company’s licenses and certifications on their website, and those are more than just a bunch of fancy initials to add to their resume. Knowing that your heating and air conditioning technician is certified by groups like NATE means your technician has passed quality and knowledge standards that you want in your home.
Proof of Insurance
You might be surprised to find out that services and installing air conditioning units can be pretty hazardous, which is why it’s important your service company is covered by general liability and workers’ compensation. Don’t hesitate to ask for proof when you’re talking with a customer service representative.
Get It in Writing
When a technician comes in for a service call, the cost for repair and/or installation can easily add up quick. Get all estimates in writing, and ask that the technician is specific in writing equipment needs and prices. This way, if you need to you can …
Get a Second Opinion
If something doesn’t seem right to you, don’t be afraid to ask for a second opinion by another company. Have their technician look at the same problem and get their estimate in writing so you can compare. Ask questions as to why one thing might cost differently from one estimate to another.
Go with Your Gut
Trust your instincts when it comes to working with a contractor. If something doesn’t feel right when it comes to service or just the professionalism, do not hire that contractor.